Heavenly Hair Accessories refund exchange policy. We offer a 14 day full refund (excluding postage) if you are not happy with your product. You must return your item/s in their original packaging to Heavenly Hair Accessories 18 Bakewell Road, Loughborough, Leicestershire, LE11 5QY. Please include your name address and telephone number when returning items along with your order number. If your item/s are faulty or damaged in transit please return immediatley for a exchange.